Rule #1 is don’t do a Google search to find their phone number. Here’s how you do … This article was co-authored by Microsoft Support. Occasionally, you may need help with your Microsoft operating system, product or device. This phone number is just for U.S. callers. Computer repair and personal computer instruction in Clearwater, Safety Harbor, Palm Harbor, Oldsmar, Dunedin and surrounding areas. At that point I already know what has happened. Microsoft has provided online chat assistance to its customers so that they don’t face any trouble. Sign up for my free Monday morning Computer Tips email newsletter, and get a FREE gift! Microsoft doesn't recognize my password. All content on this site copyright The Computer Tutor, and may not be used without permission. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. https://support.office.com/en-us/article/Find-your-Office-product-key-12a5763a-d45c-4685-8c95-a44500213759, https://gethuman.com/phone-number/Microsoft-Tech-Support, https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers, https://gethuman.com/email/Microsoft-Tech-Support, https://support.microsoft.com/en-us/contactus/, consider supporting our work with a contribution to wikiHow. Then you get to find out how long you’ll be waiting. Then type it again. % of people told us that this article helped them. For some reason, even though there were 15 people ahead of me, in the chat window my position was 22. If you do that, it’s very likely you’ll be talking to another scammer. Microsoft Support assists users and products including Office, Windows, Surface, and more by articles, videos, training, and tutorials. Not sure how that happened. And the truth is, you don’t even need to call them at all. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. Maybe you got a new computer, and you’re trying to install Office 365, and it keeps coming up with an error. Well, Office 365 is a Microsoft product, and you paid them money for it, so they should be available to help you install it, right? This means that when you click on that link and make a purchase, I may earn a commission. If you do that, it’s very likely you’ll be talking to another scammer. And I don’t have to try to understand what the agent is saying if his non-US accent makes conversation difficult. But at least you’ll know you’re not speaking to a scammer. So I always have two questions: The answers to those two questions will determine how we proceed. A Microsoft representative can talk you through where to find it depending on what type of Microsoft product or device you have. Include your email address to get a message when this question is answered. Before contacting Microsoft by phone, find your warranty and product key number so the Microsoft representative can properly assist you. If you did not buy a warranty, then you can skip this step. References. In this, you can ask your issues in the form of text and get quick answers to your problems. Instead, if you want to get to a real person, just type “I want to talk to a real person”. When you choose Chat, you’ll see a countdown so you’ll know when it’s getting close to being your turn. In the search box in the lower left corner, type: Support, 2. And the truth is, you don’t even need to call them at all. The next best way to talk to their customer support team, according to other Microsoft - Windows Live customers, is by calling their 866-582-0052 phone number for their MSN Email Customer Service department. When your turn comes up, you’ll actually be chatting with a real live person from Microsoft! To learn how to find your product key number, keep reading! Microsoft Support is the help and support branch of the Microsoft Corporation, an American multinational technology company headquartered in Redmond, Washington. If you’re using Windows 10, your computer has the built-in ability to bring up a chat window so you can communicate with an actual person from Microsoft. In this example, it was prime time – 8:30 pm on a weeknight – and I would have either been waiting about 1 1/2 hours for a call back by phone, or for the 15 people ahead of me in chat to get finished. The Get Help app in Windows 10 provides fast, free support for Microsoft products. 5. Microsoft Support is the help and support branch of the Microsoft Corporation, an American multinational technology company headquartered in Redmond, Washington. Tell us about the … You could say, “Windows isn’t loading,” or “I can’t create a new document in Microsoft Word.”. What do I do? While 800-642-7676 is Microsoft - Windows Live's best toll-free number, there are 3 total ways to get in touch with them. Computer repair in Safety Harbor, Florida, Chat live with a real Microsoft agent, right from your Windows 10 PC, How to select text in MS Word – VERTICALLY, How to change the default font and size in Word, How to show full URL in the Chrome address bar. My Windows security icon shows a yellow mark and it says I need a code to verify my account. But in the end, I already know that the person they spoke with was not Microsoft, it was just a scammer pretending to be Microsoft. 1. A lot of these people really want to tell me the details. This article was co-authored by Microsoft Support. You don’t have to go to their website, and you don’t have to pick up your phone. Did you give this person your credit card number. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. Of course. If you can’t find your product key, don’t worry. Thanks to all authors for creating a page that has been read 103,634 times. 4. By using our site, you agree to our. And you don’t need to try to navigate the Microsoft website trying to get to tech support. Microsoft has several convenient customer support channels to help you troubleshoot various issues. Can I still download the money program Sunset Deluxe? Then, call 1-800-642-7676 to reach a representative. You can also use Microsoft's online chat feature by browsing their online chat portal, hitting the blue “Get Started” button, and launching a dialog box. Note: some of the links on this site may be affiliate links. Last Updated: June 19, 2020 They’ll still want you to at least indicate what kind of problem you’re having by choosing from a couple of dropdown menus: So just choose the proper selections. If you aren't calling about a product that you payed for, such as Windows or Office, then you can skip this step. In this case, in the first menu you would choose “Office” and in the second list you would choose “Tech Support”. How do I get code? In most cases, I’ll let them continue and tell the rest of the story though. Microsoft accepts calls at this number from 9am-5pm PST. You can bring up a Microsoft tech support agent in a chat window – right from your computer. Microsoft Support assists users and products including Office, Windows, Surface, and more by articles, videos, training, and tutorials. Don’t get too excited yet though, because you still haven’t contact a real person from Microsoft. 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