Group Size:This module is suitable for use with groups of up to 24 participants. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. Notes:If using this icebreaker in very large groups ask participants to work in small teams and introduce themselves to those team members rather than the whole group. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. Time:This exercise will take about 10 minutes to run. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library. They grasped what was required quickly and were able to draw their own conclusions. In total, allowing for discussion, we recommend allowing 30 minutes for completion. As well as that it was great fun. I used the Goldilocks story in some customer service training. Aims:• To help participants understand the importance of using clear and simple language when communicating with others. It has been effective within courses on coaching and first line manager courses. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! The session started off well and discussions were really focused. It has allowed us to use a fun exercise to identify the pitfalls of assumptions and stereotypical situations. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? In total, allowing for discussion, we recommend allowing about 30 minutes for completion. I've used it with new recruits to customer service teams and with senior managers in a local council. If You Like This Training Exercise:You’ll LOVE ‘The Witches of Glum’ which is also available from Trainers’ Library. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. • To learn different phrases/strategies that improve how we respond to others. Book Detail: Communication Skills Language: English Pages: 183 Author: S. K. Jha, Meena Malik Price: Free How to Download PDF Book Course Outlines: Communication Skills 2(2+1) Module 1: Communication Process Lesson 1. At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. T�@� �,/ (24-30 piece puzzles are ideal.). By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. On the other hand, for an effective non-verbal communication, Notes:This is a great exercise to get people talking and could be run over lunch at a networking event. Aims: • To encourage participants to share information about themselves. Notes:This icebreaker is based on an idea contributed by Kim Davies. This can be used in any situation to introduce participants, but is particularly useful where you want to focus on networking or communication skills. You may administer one of the assessments and the journaling exercises to an individual or a group with whom you are working, or you may administer a number of the In total, allowing for discussion, we recommend allowing 20 minutes for completion. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. %%EOF It's a great way of illustrating that we're not as good at listening as we think we are. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. 218 0 obj <>/Filter/FlateDecode/ID[<93C7CAAD2D204D17A2DA27EBD0574770><5CE01014E260EC4B86C3111FD4454165>]/Index[182 74]/Info 181 0 R/Length 148/Prev 166865/Root 183 0 R/Size 256/Type/XRef/W[1 3 1]>>stream Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. One of the strongest learning here is asking them why (in 99% of cases) they have the blindfolded builder have the jigsaw facing them - when it is much easier to have it put together facing you as the coach / instructor. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. The only problem I have with this exercise is that the Magno Men are quite expensive so people would have to hand them back at the end. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. Aims:• To explore the importance of trust and how easily it is lost. I actually only used this with me as the person being questioned and two people posing questions. The exercise is simple and quick, yet very powerful and the importance of communication and ensuring understanding was quickly realised by all. No-one has ever got all the questions correct yet! You'll Need:• A pre-prepared flipchart of the statements from the handout (hidden from view until required). Notes:We suggest you rehearse reading the story aloud beforehand. You should have seen their faces when I awarded a star to the winner! Notes:A very simple but engaging icebreaker. Having now used this as my first resource from Trainers' Library I certainly have confidence in using more. Journals 3 Studying professional communication 4 Organizations 5 See also 6 Notes.skills through a series of exercises. Aims:• To encourage participants to gather information about each other.• To illustrate the importance and benefit of open questions when gathering information.• To illustrate the uses of closed questions. What a lovely exercise. What a simple idea and so effective. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. You'll Need:• A copy of the handout for each participant and a roll of Sellotape for each team.• A small prize is optional. I used the all change module to help with a cultural change course I was writing for the organisation. The Magno Men generate a lot of conversation even before you provide the brief and the exercise itself is very simple to run. Group Size:This exercise is suitable for use with groups of almost any size.

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